You can insert a new incident by simply clicking the New Incident shortcut button on the Manager Toolbar.
You can move an incident from one project to another by dragging and dropping the incident icon on the project tree.
You can launch any Intercept document in the project tree by double-clicking the document icon.
When you receive notifications, the notification icon in the status bar will turn from green to red.
You can view the history of a specific incident in the History view of an Incident Document.
Each Project, Account, Contact, and Incident Document has several unique views. Information associated with each document is represented within the unique views.
Account Documents are attached to projects to denote financial responsibility for a project.
You can inform Intercept users of work around procedures for an incident in the Workaround View of an Incident Document.
You can fetch all Projects, Accounts, Contacts, or Incidents by clicking the respective Fetch all documents button on the Browser Toolbar.
You can modify an Intercept document and then easily update it by clicking the Update shortcut button on the Manager Menu Toolbar.
The Browser displays a visual representation of your project hierarchy in the form of a project tree.
Clicking the Refresh shortcut button on the Manager Toolbar will fetch the selected Intercept document from the data source. If you've made modifications and want to start over, refreshing the document will fetch the unmodified document from the data source.
A Project Document can have only one account attached to it. However, an account can be attached to many different projects.
You can look at more Intercept tips. From the Manager Menu, click Help, and then click Tip of the day.
Each time an incident is modified and updated, the name of the Intercept user and the time and date is displayed in the Attributes view of the Incident Document.
When an Incident Document is changed, the project lead, assigned user, and requested user will be notified by the Intercept Notification Server.
When a Project Document is changed, the project lead and account representative is notified by the Intercept Notification Server.
When an Account Document is changed, the account representative is notified by Intercept's Notification Server.
Intercept users and user privileges are assigned by the System Administrator.
Projects can be related to each other in a variety of ways. To related projects, go to the Projects View within a Project Document.
You can attach one or more contacts to an account or incident. To attach a contact, go to the Contacts View of the Account or Incident Document.
To review your notifications, click Window, and then click Notifications in the Manager Menu.
A data source name identifies the physical location and name of the Intercept database you are using.
A contact is a person with relevant information regarding an incident or account. They don't have to be Intercept users.
An account is responsible for the budgeting of a project. Typically, there is a member of the development team responsible for dealing with project account issues.
An incident is any relevant event that occurs during project development. It may be a "bug," technical documentation issue, feature request, hardware problem, etc..
You can set up a project hierarchy that maps to your Visual SourceSafe project hierarchy. Just launch the Intercept Wizard and select the Visual SourceSafe project type.
You can work with an Intercept document without inserting it into the data source. Just save the Intercept document to a local file by clicking the Save shortcut button on the Manager Toolbar or, from the Menu, click File, and then click Save.
Persist....and win!
You can export Intercept document information. From the Manager Menu, click File, and then click Export.
You can update an Intercept document, by pressing CTRL+U on the keyboard.
The Description view in each Intercept document can hold up to 32K characters!
You can determine the Intercept version you are using as well as registration information. From the Manager Toolbar, click the About shortcut button (it's the yellow question mark).
You can associate source code with an Incident. Then, you can check out source code files from your source code control system. Just go to the Sources View within an Incident Document.
The status bar displays your privileges.
The Manager Toolbar has shortcut buttons to help you quickly create, insert, update, delete, refresh, save, and open Intercept documents.
The Browser Toolbar has shortcut buttons to help you quickly fetch all Incident, Project, Contact, and Account Documents.
To look at a list of Intercept documents that have been fetched from the data source, use the Manager Menu, click Window, and then click the appropriate Incident document type.
To indicate, or display, how an incident was resolved, go to the Resolution View of the Incident Document.
The Title bar of the Intercept Manager window displays the name of the data source and Intercept document in brackets.
You can easily associate third party documents to an Incident Document. Just go to the Documents View of an Incident Document, click attach, and then select the third party document you want to associate.
You can quickly print an Intercept document by clicking the Print shortcut button on the Manager Toolbar.
Intercept was developed in Clutch City!
To help organize your software development projects, you can use the Intercept Wizard to create a project hierarchy.
You can import data into Intercept. From the Manager Menu, click File, and then click Import.
You can open a previously saved Intercept document. Just click file and then click open. You can now modify the document and insert it into the common data source.
